English
Solutions Industries Success Stories Resources About
Contact
Request a demo
Webinar on Demand in English

Building a digital customer experience

Accelerate digitization and improve customer satisfaction by automating service interactions

Watch webinar

How to transform to the digital and online world quickly

The Commercial & Industrial and Construction & Demolition waste industries are at the dawn of a new age. Old ways of working are no longer viable. The challenge is, how do you transform a traditional business to the digital and online world? Businesses and consumers want to improve their customer experience by interacting with their waste service providers online, at their own convenience, 24/7.

Watch this webinar on-demand about building a Digital Customer Experience

Presented by industry veteran Morgan Lynch of AMCS, the webinar will show you how to digitize your business using an out-of-the-box toolset included in the AMCS' Digital Engagement platform.

This powerful technology is a game-changer. It can accelerate your digital strategy by automating everyday service interactions. It will dramatically reduce call volumes, decrease call center operational costs and increase customer satisfaction while delivering a positive and professional brand experience to strengthen your customers’ trust in you.

You’ll learn the main solutions for building a rich customer experience, including a web portal for accepting and managing order bookings, view jobs, and weigh tickets. We'll show you the self-service tools to manage job requests using a mobile app.

The portal includes the ability to answer common queries such as balance or calendar inquiries in real-time. Where a customer might have traditionally made a phone call to get an answer, now they can ask the question directly themselves without any cost for the waste or recycling companies. This results in greater customer satisfaction at a lower cost

The customer portal drives added value, enabling operators to improve operational efficiency through integrated and automated processes. In addition to that, you can improve cash flow by enabling customers to pay more easily and quickly. Other important key drivers of the customer portal are also improved customer satisfaction through quality, real-time information and to support the digitization of the overall business.

Share this on:

Facebook X LinkedIn

Key Benefits of AMCS Webinars

Practical approach

Our webinar speakers will provide you with practical tips that you can action immediately in your company.


Concise format

Your time is precious. That's why we summarize all the essential information of a webinar topic for you in under 60 minutes.


Free of charge

With our AMCS webinars, you benefit from the knowledge of our experts completely free of charge.

Resources

Event

OWL Wales 2024

Blog

The Benchmark Infographic: A Quick Look at A Deep Dive into The Industry

Blog

Navigating Technological Shifts

View other resources
DEMO

Request a demo to discover how our software solutions can drive growth and sustainability in your business.

Explore Careers Solutions Blogs Brochures Privacy Statement Legal notice Stay in touch Sign up for our newsletter Follow us on